1. BOOKING FORM
Your contract is with Actionstride Ltd. a
fully bonded member of ABTA and ATOL licence holder.
It comes into force only when we have accepted a booking by the issue of a
written confirmation or invoice. The person signing
the booking form warrants that he has the authority of all other persons
included in the holiday to make the booking on their behalf.
2. PAYMENT
A deposit of £100
per person is payable at the time of booking. An
invoice for the balance price of your holiday will be sent approximately
10 days after the booking form has been received and must be paid in full
at least eight weeks -prior to departure For bookings made within eight
weeks of departure full payment is due with the booking form.
If for any reason the balance is not received by us by the due date
we reserve the right to treat your booking as cancelled and levy the
applicable cancellation charges.
3. ALTERATIONS
If having booked
and paid the deposit for one holiday you wish to transfer to a different
holiday, hotel, departure date or alter any detail on the booking form, we
will do everything possible to meet your requirements.
However, a fee to offset the additional administration involved of £25 per
alteration will be charged plus any additional costs incurred.
Alterations of departure date or holiday within six weeks of
departure will incur the normal cancellation charges as set out in Section
4. If you are prevented from travelling, you may transfer your holiday to
a third party without payment of cancellation charges.
Notification must be no later than 21 days before departure and additional
administration costs incurred will be charged.
4.
CANCELLATION OF BOOKINGS
If you are forced
to cancel your holidays, it is important to note that the cancellation of
booking is accepted in writing and is not effective until received by us.
In the event of a cancellation by either one or all named persons
in the booking form, we will charge the following scale of cancellation
charges.
| Period
Before Departure
in Which Notification
is Received |
Cancellation as a
Percentage of Holiday
Price to be Charged |
| More than 42 days |
Deposit
Amount |
| 28-41 days |
20% |
| 21-27 days |
30% |
| 7-20 days |
50% |
| 3-6 days |
75% |
| 2 days or less before
departure |
100% |
5.
ALTERATIONS TO YOUR HOLIDAY
(i) The
arrangements for holidays in this brochure are made months in advance and
changes are sometimes necessary, for example as a result of
the unexpected closure of a hotel, the withdrawal of
facilities or changes in flight times. We reserve the
right to make changes or amendments to the holiday arrangements in our
absolute discretion and will do our reasonable best to advise you before
departure. If your accommodation has to be changed we will do our best to
provide reasonable alternative accommodation.
(ii)
There may be occasions when your booking may have to be
cancelled, for example, where a material change or amendment
to your arrangements is required, or if no other reasonable accommodation
can be found, or through force majeure, and
we reserve the right in our absolute discretion to cancel your
holiday. In these circumstances you will be offered
the choice of an alternative holiday of comparable standard or a refund of
any monies you have already paid.
Sometimes, alterations are necessary such as changes to your U.K. airport,
resort, time of departure or return by more than 12 hours and the offering
of accommodation with a lower official classification.
You are then entitled to compensation or a credit towards the cost of an
alternative holiday in this brochure as follows:
| Period of
Notification Given Prior to Departure |
Compensation per
person |
| More than 8 weeks |
Nil |
| Within 8 weeks |
£10 |
| Within 6 weeks |
£20 |
| Within 4 weeks |
£35 |
| Within 2 weeks |
£50 |
6.
FORCE MAJEURE
Your holiday will
not be cancelled after the date your final invoice is due for payment
except for circumstances beyond our control. These
include weather conditions, fire, flood, strike, industrial dispute, war,
hostilities, political unrest, riot, civil commotion, and
other circumstances outside our control.
Should cancellations be necessary, however, the choice of an alternative
holiday of comparable standard will be offered if available or a prompt
and full refund of all money paid. No
compensation will be payable
7. IF YOU HAVE A
COMPLAINT
Although we do
our best to ensure that all arrangements made for your
holiday are satisfactory occasionally problems arise.
If you have a complaint please explain the problem to our representatives
at the destination. They will do everything possible to help you there and
then. If you feel the complaint has not
been dealt with satisfactorily, please notify us in writing within 28 days
of your return from your- holiday. In the unlikely
event of the complaint not being resolved to your satisfaction any
disputes arising out of, or in connection with, this contract, which
cannot be amicably settled, will be referred to
arbitration under a special scheme, which, though devised by arrangement
with ABTA, is administered quite independently by the Chartered
Institute of Arbitrators. The scheme (details on
request) provides for a simple and inexpensive method of
arbitration on documents alone with restricted liability on the customer
in respect of costs. The scheme applies to claims for
an amount greater than £1,500 per person/£7,500 per booking form, nor to
claims which are solely or mainly in respect of physical injury or illness
or the consequences of such injury or illness
8. DELAYS
Occasionally
delays or changes can occur to flight as a result of bad
weather, strikes, air traffic control, etc. Neither
the airlines nor we have control over such eventualities, but we will do
everything to ensure your comfort and minimise any inconvenience caused.
Flight information may be subject to alteration and, if known, will
be advised to you at the time of booking, or as soon as possible
thereafter
9.
RESPONSIBILITIES AND LIABILITIES
i)
ACTIONSTRIDE LTD will ensure that the holiday booked with us will be as
described and services reach a reasonable standard.
If we fail to provide any part, we will pay you appropriate
compensation if this has affected enjoyment of your holiday.
We accept responsibility for acts and/or omissions of our
employees, agents, and suppliers except where they lead to death, injury
or illness. Our liability in all cases shall be
limited to a maximum of twice the value of the original holiday cost
ii) We accept responsibility for death,
injury, or illness caused by the negligent acts and/or omissions of our
employees or agents together with suppliers and subcontractors whilst
acting within the scope of their employment in the provision of your
holiday. We will accordingly pay to our clients such
damages as might have been awarded in such circumstances under English
Law.
iii)
Travel is by scheduled airlines in economy class. In
respect of carriage by air, sea and rail and the provision of
accommodation our liability in ill cases will be limited in the manner
provided by international convention. When you travel
with the carrier, the conditions of that carrier apply; some of which may
limit liability. This brochure is the responsibility
of the tour operator; it is not issued on behalf of, and does not commit
the airlines whose services are used. In accordance
with Air Navigation Orders, an infant must be under 2 years on date of
return flight to qualify for infant status.
iv) Any claims
arising shall be subject to English law and jurisdiction of the English
courts.
v) The operation of overseas property,
transport and other services is regulated and enforced by the local
authorities of each country and are subject to the laws, regulations,
standards and Codes of Practice of that country. Both
the legal and safety requirements of many foreign countries are different
to those applied in the U.K. and it is only the local standards of each
country that foreign suppliers operate to. Local
energy conservation measures, and unseasonable weather conditions, can
result in disruption to the supply of electricity and particular
facilities such is swimming pools may not always be available as described
and may be curtailed or withdrawn altogether (often for hygiene or safety
reasons)
10. PROBLEMS CAUSED BY
MISADVENTURE
We shall offer every assistance to any
client who through misadventure suffers illness, personal injury or death
during the period of their holiday arising out of an activity not forming
part of the holiday arrangement. This includes advice,
guidance and initial financial assistance where appropriate up to the
limit of £5000 per person.
11. PRICES
All prices in this brochure are
based on the rate of exchange of U.S.1.95 to the £1.00. In the event of a
currency fluctuation, we reserve the right to vary over our prices, though
these charges will be kept to a minimum. No charges
will be made less than 30 days prior to departure.
12. SURCHARGE POLICY
The
price of your holiday is subject to surcharges on the following items:
governmental action, currency, aircraft, fuel, overflying charges, airport
charges and increases in scheduled airfares. Even in this case we will
absorb an amount equivalent to 2% of the holiday price, which excludes
insurance premiums, and any amendment charges. Only amounts in excess of
this 2% will be charged but where a surcharge is payable there will be an
administration charge of 50p together with an amount to cover agent’s
commission. If this means paying more than 10% on the holiday price, you
will be entitled to cancel the holiday with a full refund of all money
paid except for any premium paid to us for holiday insurance and amendment
charges. Should you decide to cancel because of this, you must exercise
your right to do so within 14 days from the issue date printed on the
invoice.
13.
YOUR FINANCIAL
PROTECTION
When
you buy an ATOL protected air package or flight from us you will receive a
confirmation invoice from us (or via our authorised agent through which
you booked) confirming your arrangements and your protection under our Air
Travel Organiser's Licence number 2893. In the unlikely event of our
insolvency, the CAA will ensure that you are not stranded abroad and will
arrange to refund any money you have paid to us for an advance booking.
For further information visit the ATOL website at www.atol.org.uk
Not all
holiday or travel services offered and sold by us will be protected by the
ATOL Scheme. Please ask to confirm what protection may apply to your
booking.
ACTIONSTRIDE LTD
427/430
ROYAL EXCHANGE, OLD BANK STREET, MANCHESTER M27EP
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